Politique de remboursement

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition that you received it
Unused and unmodified
In its original packaging with all included accessories
Accompanied by a receipt or proof of purchase

Items that show signs of use, damage, modification, or missing components may be subject to partial refund or refusal.

Condition-Specific Warranty (Important)

For non-new items (used or open-box) and items sold with a discount greater than 10%, the warranty is limited.

These items are only covered for:

Internal functional defects that are not caused by external damage, misuse, improper installation, or user handling.

The following are not covered under warranty:

Cosmetic wear or signs of use
Damage caused after delivery
Improper use, installation, or handling
Any issue resulting from external factors

By purchasing discounted or non-new items, the buyer acknowledges and accepts these conditions.

Return Request

To start a return, contact us at info@gearmusicpro.com.

Returns must be approved in advance.
Items sent back without prior authorization will not be accepted.

Return Shipping

Buyers are responsible for return shipping costs, unless the item is defective or incorrect
Original shipping costs are non-refundable
We reserve the right to deduct restocking fees (up to 15%) if applicable

Damages and Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery with clear photos.

We will evaluate the issue and provide an appropriate solution (replacement, repair, or refund).

Non-Returnable Items

The following items are not eligible for return:

Final sale items
Gift cards
Custom or special-order products
Items marked “as-is” or “for parts”
Used items sold with visible cosmetic wear described in the listing

Exchanges

We do not offer direct exchanges.
To receive a different item, please return your product and place a new order once your return is approved.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

Refunds will be issued to the original payment method
Processing time: 5–10 business days

Shipping fees and transaction costs are non-refundable.

Abuse & Protection

GearMusicPro reserves the right to:

Refuse returns in cases of abuse, fraud, or misuse
Deny refunds if the returned item does not match the original condition

European Union (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, under the same conditions listed above.